I do like these new tools. You do get what you pay for (Elluminate offers better than video, but you have to pay for it) but the like of Dimdim and Teamviewer are free, and offer many valuable support possibilities.
26-Aug-08 Shared remote screens - Teamviewer
19-Dec-08 Ultimate sharing experience - Dimdim
14-Jan-09 Screensharing for Macs - Skype
05-Apr-09 Sharing all - Mikogo
11-Apr-09 Screensharing update - Dimdim
11-Jul-09 Video conference and shared environments - with Elluminate
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